Should the effort to resolve the situation directly with the persons involved or a mediation of academic advisor be unsuccessful, the student should follow the steps of the formal complaint process as described below.
Student may bring a written complaint about faculty member, administrator or staff member to the EIMT higher authority. The written complaint needs to include information on the nature of the complaint and attach all possible supporting documents.
At his or her discretion, the EIMT higher authority may attempt to mediate the dispute and seek an informal resolution satisfactory to all parties.
In case any of the parties is dissatisfied with the resolution proposed by EIMT higher authority, the EIMT higher authority will appoint a third party / parties to hear both sides of the dispute and make a recommendation on the issue to the EIMT President.
The EIMT higher authority will forward a decision in writing to the student within 45 days of receipt of the initial complaint. The decision of EIMT higher authority taking into account the recommendation of the third party / parties is final.